J & K Precision Auto Care LLC in Ranson, WV: Scammers?
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J & K Precision Auto Care LLC in Ranson, WV: Scammers?

There has been a longstanding issue regarding mechanics, or automotive service centers, taking advantage of people, especially when women go in alone to get some work done on their vehicle. I recently visited J & K Precision Automotive for my yearly state inspection since it was right up the street from my work. How did they measure up, and did they treat me with respect?

Every year in West Virginia we need to get our car inspected to ensure it's safe to drive on the road. We're issued a sticker that is placed at the bottom left section of the windshield in front of the driver's side. Without a current inspection sticker one can be pulled over, issued a citation, and even issued a court date in some cases, so it's important to stay up to date with this requirement.

My ticket was expiring so I needed to get it renewed by having an inspection. I called J & K Precision Auto Care, LLC at 527 N. Mildred Street, Suite 1 in Ranson, West Virginia on the last day of May around 9:30 in the morning and was greeted by a friendly voice who asked me to hold. After holding nearly ten minutes I was able to set up an afternoon appointment with this company.

It is conveniently located in the city of Ranson, close to Charles Town and other surrounding locales. It is easy to find right beside the Sunoco gas station.

I was warmly greeted when I arrived about ten minutes early for my appointment and waited in the lobby for them to perform the inspection. Everyone was very nice.

Although I failed my inspection due to several issues, some of which were my fault and some of which were questionable, I am told by many in the community that this is the only place they trust. This speaks volumes for a service center.

As far as pricing and repair work and such, I have not experienced this from them so I don't know how it measures up firsthand, but I am told by many that the prices can't be beat and the service is top-notch. Many people who live in the area have been using J & K and ONLY J & K for all their inspections, service and maintenance needs, and repairs.

I did experience great customer service, so I can certainly tip my hat to that, but everything else has been relied on as comminucated by others in the area who trust this place of business. The word in the community is to check out J & K Precision Auto for any of your automobile needs. Check out the reviews online for yourself. There are many service centers located on this same stretch of roads, but many highly regard J & K, so decide for yourself if you ever need your automobile checked out and visit this establishment.

(Waiting for this review to be pulled / deleted by the site owner.)

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Comments (14)

Consumer truth is a most valuable tool.Thank you for taking the time to open the eyes of people living near this business establisment.

Informative write-up!  Potential customers need to know details and experiences current customers have with service or products so that they can make an informed decision...or better yet, avoid scammers.  Thanks for the info...

I do worry also when I go to a car-related store as a single woman that I will be taken advantage of. Good for you for sticking to your instincts and not replacing your tires. I am glad you passed inspection in the end!

Watch for stations that upon the START of an inspection that scrape the current inspection sticker off the windshield BEFORE the inspection begins (I do not believe that this is even legal, as the sticker was good 'til the end of that current month!)

This removed valid inspection sticker mandates the vehicle passes inspection, else the car cannot be driven sans the state-required sticker. I had this done to me once, -and they installed new wiper-blade refills (@ $15.00 EACH!!! when you can buy a refill at K-Mart for $3.95 each) and two corner-marker bulbs, at $10.00 for one and $21.00 for a backup-light bulb (can be bought at any retail for about $2.00 and $3.50 respectively...)

So, the 'inspection fee' of (at the time) of $14.95 ended up costing me nearly $75.00 what with the 'safety inspection fee' and associated inflated prices quoted. I had to comply, -they had already removed my (valid!) sticker, -which was still good for another nearly 2-weeks 'til end-of-month!!)

That garage/car dealer (from whom I had bought no fewer than THREE CARS from over the years) LOST A VALUED CUSTOMER that day!

Mr. Smith, I was only sharing my experience. I deleted your previous comment because it was nothing but a bashing session. I understand your concern and because of the uproar this article has apparently caused, I've actually asked the website owner to pull the article and am waiting on a response.

I have had other vehicles fail before and have no problem paying to get the necessary repairs. I did not write a negative review of the service center when my vehicle failed the other time, contrary to what you might assume. (No disrespect intended to you by saying that, it's simply to inform you that I don't go around writing bad reviews when I don't get my way.)

I have stated that yes I was fully aware and take responsibility because it would have failed anyway because of the issues I've listed; however, I mentioned that I raised concern when they said something about the tires. Nothing more.

I am often willing to give things more than one try. As I said, I've requested that this article is pulled. This is the first time I have ever requested this from the editor, but because of the response I have received I decided this would be best. Thanks for your valuable input.

Truly sorry that you took it as a "bashing session", as that was not my intention.  If this is the first time you've experienced someone commenting the way I have then I can understand why you deleted my comment.  However, a healthy debate is good for the soul, keeps you on your toes.  I'm pretty sure business owners frequent sites to check reviews of their businesses to gauge how they are doing in their community, which means they have probably already seen it but chose not to respond because their reputation already speaks highly of them. 

Perhaps I should have taken the road they took and chose not to respond.  But I couldn't pass it up because I know how wonderful they are as people and as a business. Everyone is entitled to their opinion and you are definitely entitled to yours. Since this is being pulled, I look forward to reading some of your other articles, especially the one regarding vegan.

Thanks 

I was at work when I was holding and the timer stated that I was on hold over 8 minutes, which I do consider nearly ten minutes. For this I had two witnesses that were there when I was on hold. I am not going to bother with going back and forth, but if you cannot handle one review that is not perfect, then sorry that's the way life is. I am entitled to my own opinions. I have edited the article to try to reflect what all your loyal customers have told me. I was trying to be considerate and give benefit of the doubt because I'd had so many people comment on how they respected your service center and such and I am always willing to give a  business a second chance. Unfortunately the owner of this website has not allowed me to pull the article or change the title, which I would have liked to do.

Kara, sweetheart, if you haven't noticed, your comments will continue to get deleted. Get over it. I actually left out some things on my initial review about how stupid you all must be to think I would believe my whole end needed to be removed to fix a simple light bulb, but that's another point in and of itself. There are other things as well. I have taken my vehicle to several other places (at least five other since then since this was almost four years ago!) and you're telling me that they are all subpar stations? I highly doubt that. You just know you were in the wrong and it eats you up!! I will tell everyone how you scammed me. Print out whatever you want. I know you all are liars and thieves and the only thing I respect about you is how you support animal organizations. Other than that, I hope you know each time you or others view this page, I GET PAID, so thanks. Come visit as much as you'd like! Newsflash: part of owning a business is knowing you will get a bad review every now and again.
Kara, I do have a "real job" and just write online on the side for extra cash. I do not SCAM, TAKE ADVANTAGE OF, CHEAT, or HARASS anyone for my "real job" either. You don't even know me, and I don't know you. I only know I had an awful experience at your business. You've done NOTHING to try to remedy my bad experience, which, of course, isn't necessary but would have been nicer than insulting and harassing me since this review has posted. The point is not how much the inspection costs, it's about your business trying to play me for a fool and weasel extra work out of me for my vehicle which wasn't needed.
My rebuttal to your accusations seems to have disappeared again!! It's funny that you don't want anyone to see the truth so you delete it. How odd. Well, I will post it again...and again so that everyone can enjoy it. My name is Kara Day and my husband, Jim, and I own J & K Precision Auto Care, LLC. Jim is an ASE Certified Master Auto Technician and has been working in the auto repair business for over 35 years in Jefferson County. He has lived in Jefferson County all his life (yes, we are locals). We opened our shop over 15 years ago. Our technicians are all ASE certified, including our Service Manager, who happens to be a married woman with 2 children. (I take offense to your remark about a woman going into a shop alone and being taken advantage of…. more than 50% of our customers are WOMEN, Bethany.) Jim has spent almost half of his life working 60-hour weeks to build and maintain the reputation he has gained of being a hard-working, honest, knowledgeable and sincere technician… and friend. I resent your accusations and libelous name-calling directed toward our shop and our employees. I will now address your original comments (that you have recently edited) but I did take time to print a copy of your original review (or “bashing session” as someone else called it… and I see you deleted that person’s comment as well). You claim that you were put on hold for ten minutes. That is absurd. We have two business lines at the shop. If someone is put on hold by our Service Manager (who may be on the other line with a customer) my husband or I will pick up the person on hold. We do not leave people on hold for any length of time. Period. Concerning the WV Inspection, we abide by the rules and regulations set forth by the West Virginia State Police. I refer you to this page for that information: http://www.wvsp.gov/trafficSafety/Pages/GeneralInspectionRequirements.aspx **Note to “thestickman” … Item 7 states, “When a vehicle is presented for annual inspection, the vehicle title, bill of origin, notarized bill of sale, valid certificate of registration, or valid temporary certificate will be compared to the vehicle identification number found on the vehicle. The inspector mechanic will also verify current insurance coverage. If these items are found to be proper, the appropriate information will be entered onto Form DPS-MVI-5 or DPS-MVI-5A (Approved Automobile Log Sheet or Approved Motorcycle/Trailer Log Sheet). The old approval sticker will be removed before further inspection will be made.” **That means that when the vehicle is pulled into the shop, removing the old sticker is the FIRST thing that is done before the actual inspection begins. **Mr. Stickman, you should not comment on something you know nothing about…. but that seems to be the norm on this website from what I have observed thus far. Next, you can review the Official Inspection Procedure here: http://www.wvsp.gov/trafficSafety/Pages/OfficialInspectionProcedure.aspx This explains what must be examined on the vehicle. It also states that “This is not an all inclusive list.” **(The entire detailed list issued by the WV State Police is posted on our wall in the customer waiting area.) Also see the first paragraph which states: NOTE: The owner of a vehicle is under no obligation to have disclosed defects corrected by the inspection station. He may have the necessary work done where he desires or he may do it himself. The inspection alone is all that is required, being approved or rejected. The owner or operator of the vehicle should always be informed if any parts, although still in passing condition, may be worn or become dangerous before the next inspection is required. Owner or operator may request all worn or replaced parts be returned to him. Foreign make, as well as American make motor vehicles, must comply with all the inspection requirements, including approved safety glass and lighting equipment. That being said, why would you make a statement that we were trying to “scam” you… when you can take your vehicle anywhere you wish to get repairs done? (Webster’s dictionary defines “scam” as: a fraudulent or deceptive act or operation ) We have NEVER done that to anyone. You went elsewhere to get the repairs done and had your vehicle inspected at another shop. All well and good… but slapping an inspection sticker on a vehicle without doing a thorough inspection can get an inspection station’s license revoked if they get caught. By the way, if the ABS light is on, there is probably a problem somewhere in the brake system. That IS an inspection item that needs to be addressed. (Think about being out on the highway and your brakes fail or you have a tire blowout. Who’s fault will it be? It won’t be ours.) And please do not make a derogatory remark about my Service Manager… I am quite sure she explained the whole inspection procedure to you in detail… she repeats it many times each and every day. She is a professional and has worked very hard for her exceptional reputation as well. One last thing: I am looking at your repair order dated 5-31-12. Your vehicle is 12 years old and you have over 116,000 miles on it. You were charged $11.00 for the inspection. The left column states WVI Reject and under that is a list of the items needing repair which is: tag light, left side high mount brake bulb, ABS light on, right wiper, 3 tires 195/70R14. A note says *RR tire very close!! (That means Right Rear). Under that I see an estimate for 4 new tires - $395.89. On the right side of the receipt it shows the sub-total of $11.00 plus .66 for tax. $11.66! You were told the TRUTH about your vehicle and charged a measly $11.66 and you decided you had the right to blast us on a public website and attempt to hurt our reputation? What you really need to do is come down to the shop and apologize to our employees for your nasty remarks. It’s a shame that our techs spend 30 to 40 minutes going over a customer’s vehicle front to back looking for any problems that could cause an accident (leading to injury or death!) and out of that $11.00 get a whopping $5.50 as payment for their time… and you have the audacity to badmouth them. Trust me when I say that we have hundreds of wonderful, loyal customers whom we are always happy to see and grateful for their business. Our employees give 120% whether it’s our Service Manager working on an estimate or our technicians repairing a vehicle. And finally, maybe it’s common practice wherever you came from to spew venom behind someone’s back, but that is not how it works here. Take into account that this whole mess in its entirety will be posted to my shop’s webpage for all to see, although I will NOT edit or delete any comment that comes from it… as you found it necessary to do to a customer of mine responding to your original review. (I printed a copy of that also.) Was that retaliation or embarrassment? Most sincerely, Kara Day
My rebuttal to your accusations seems to have disappeared again!! It's funny that you don't want anyone to see the truth so you delete it. How odd. Well, I will post it again so that everyone can enjoy it. My name is Kara Day and my husband, Jim, and I own J & K Precision Auto Care, LLC. Jim is an ASE Certified Master Auto Technician and has been working in the auto repair business for over 35 years in Jefferson County. He has lived in Jefferson County all his life (yes, we are locals). We opened our shop over 15 years ago. Our technicians are all ASE certified, including our Service Manager, who happens to be a married woman with 2 children. (I take offense to your remark about a woman going into a shop alone and being taken advantage of…. more than 50% of our customers are WOMEN, Bethany.) Jim has spent almost half of his life working 60-hour weeks to build and maintain the reputation he has gained of being a hard-working, honest, knowledgeable and sincere technician… and friend. I resent your accusations and libelous name-calling directed toward our shop and our employees. I will now address your original comments (that you have recently edited) but I did take time to print a copy of your original review (or “bashing session” as someone else called it… and I see you deleted that person’s comment as well). You claim that you were put on hold for ten minutes. That is absurd. We have two business lines at the shop. If someone is put on hold by our Service Manager (who may be on the other line with a customer) my husband or I will pick up the person on hold. We do not leave people on hold for any length of time. Period. Concerning the WV Inspection, we abide by the rules and regulations set forth by the West Virginia State Police. I refer you to this page for that information: http://www.wvsp.gov/trafficSafety/Pages/GeneralInspectionRequirements.aspx **Note to “thestickman” … Item 7 states, “When a vehicle is presented for annual inspection, the vehicle title, bill of origin, notarized bill of sale, valid certificate of registration, or valid temporary certificate will be compared to the vehicle identification number found on the vehicle. The inspector mechanic will also verify current insurance coverage. If these items are found to be proper, the appropriate information will be entered onto Form DPS-MVI-5 or DPS-MVI-5A (Approved Automobile Log Sheet or Approved Motorcycle/Trailer Log Sheet). The old approval sticker will be removed before further inspection will be made.” **That means that when the vehicle is pulled into the shop, removing the old sticker is the FIRST thing that is done before the actual inspection begins. **Mr. Stickman, you should not comment on something you know nothing about…. but that seems to be the norm on this website from what I have observed thus far. Next, you can review the Official Inspection Procedure here: http://www.wvsp.gov/trafficSafety/Pages/OfficialInspectionProcedure.aspx This explains what must be examined on the vehicle. It also states that “This is not an all inclusive list.” **(The entire detailed list issued by the WV State Police is posted on our wall in the customer waiting area.) Also see the first paragraph which states: NOTE: The owner of a vehicle is under no obligation to have disclosed defects corrected by the inspection station. He may have the necessary work done where he desires or he may do it himself. The inspection alone is all that is required, being approved or rejected. The owner or operator of the vehicle should always be informed if any parts, although still in passing condition, may be worn or become dangerous before the next inspection is required. Owner or operator may request all worn or replaced parts be returned to him. Foreign make, as well as American make motor vehicles, must comply with all the inspection requirements, including approved safety glass and lighting equipment. That being said, why would you make a statement that we were trying to “scam” you… when you can take your vehicle anywhere you wish to get repairs done? (Webster’s dictionary defines “scam” as: a fraudulent or deceptive act or operation ) We have NEVER done that to anyone. You went elsewhere to get the repairs done and had your vehicle inspected at another shop. All well and good… but slapping an inspection sticker on a vehicle without doing a thorough inspection can get an inspection station’s license revoked if they get caught. By the way, if the ABS light is on, there is probably a problem somewhere in the brake system. That IS an inspection item that needs to be addressed. (Think about being out on the highway and your brakes fail or you have a tire blowout. Who’s fault will it be? It won’t be ours.) And please do not make a derogatory remark about my Service Manager… I am quite sure she explained the whole inspection procedure to you in detail… she repeats it many times each and every day. She is a professional and has worked very hard for her exceptional reputation as well. One last thing: I am looking at your repair order dated 5-31-12. Your vehicle is 12 years old and you have over 116,000 miles on it. You were charged $11.00 for the inspection. The left column states WVI Reject and under that is a list of the items needing repair which is: tag light, left side high mount brake bulb, ABS light on, right wiper, 3 tires 195/70R14. A note says *RR tire very close!! (That means Right Rear). Under that I see an estimate for 4 new tires - $395.89. On the right side of the receipt it shows the sub-total of $11.00 plus .66 for tax. $11.66! You were told the TRUTH about your vehicle and charged a measly $11.66 and you decided you had the right to blast us on a public website and attempt to hurt our reputation? What you really need to do is come down to the shop and apologize to our employees for your nasty remarks. It’s a shame that our techs spend 30 to 40 minutes going over a customer’s vehicle front to back looking for any problems that could cause an accident (leading to injury or death!) and out of that $11.00 get a whopping $5.50 as payment for their time… and you have the audacity to badmouth them. Trust me when I say that we have hundreds of wonderful, loyal customers whom we are always happy to see and grateful for their business. Our employees give 120% whether it’s our Service Manager working on an estimate or our technicians repairing a vehicle. And finally, maybe it’s common practice wherever you came from to spew venom behind someone’s back, but that is not how it works here. Take into account that this whole mess in its entirety will be posted to my shop’s webpage for all to see, although I will NOT edit or delete any comment that comes from it… as you found it necessary to do to a customer of mine responding to your original review. (I printed a copy of that also.) Was that retaliation or embarrassment? Most sincerely, Kara Day
My rebuttal to your accusations seems to have disappeared again!! It's funny that you don't want anyone to see the truth so you delete it. How odd. Well, I will post it again so that everyone can enjoy it. My name is Kara Day and my husband, Jim, and I own J & K Precision Auto Care, LLC. Jim is an ASE Certified Master Auto Technician and has been working in the auto repair business for over 35 years in Jefferson County. He has lived in Jefferson County all his life (yes, we are locals). We opened our shop over 15 years ago. Our technicians are all ASE certified, including our Service Manager, who happens to be a married woman with 2 children. (I take offense to your remark about a woman going into a shop alone and being taken advantage of…. more than 50% of our customers are WOMEN, Bethany.) Jim has spent almost half of his life working 60-hour weeks to build and maintain the reputation he has gained of being a hard-working, honest, knowledgeable and sincere technician… and friend. I resent your accusations and libelous name-calling directed toward our shop and our employees. I will now address your original comments (that you have recently edited) but I did take time to print a copy of your original review (or “bashing session” as someone else called it… and I see you deleted that person’s comment as well). You claim that you were put on hold for ten minutes. That is absurd. We have two business lines at the shop. If someone is put on hold by our Service Manager (who may be on the other line with a customer) my husband or I will pick up the person on hold. We do not leave people on hold for any length of time. Period. Concerning the WV Inspection, we abide by the rules and regulations set forth by the West Virginia State Police. I refer you to this page for that information: http://www.wvsp.gov/trafficSafety/Pages/GeneralInspectionRequirements.aspx **Note to “thestickman” … Item 7 states, “When a vehicle is presented for annual inspection, the vehicle title, bill of origin, notarized bill of sale, valid certificate of registration, or valid temporary certificate will be compared to the vehicle identification number found on the vehicle. The inspector mechanic will also verify current insurance coverage. If these items are found to be proper, the appropriate information will be entered onto Form DPS-MVI-5 or DPS-MVI-5A (Approved Automobile Log Sheet or Approved Motorcycle/Trailer Log Sheet). The old approval sticker will be removed before further inspection will be made.” **That means that when the vehicle is pulled into the shop, removing the old sticker is the FIRST thing that is done before the actual inspection begins. **Mr. Stickman, you should not comment on something you know nothing about…. but that seems to be the norm on this website from what I have observed thus far. Next, you can review the Official Inspection Procedure here: http://www.wvsp.gov/trafficSafety/Pages/OfficialInspectionProcedure.aspx This explains what must be examined on the vehicle. It also states that “This is not an all inclusive list.” **(The entire detailed list issued by the WV State Police is posted on our wall in the customer waiting area.) Also see the first paragraph which states: NOTE: The owner of a vehicle is under no obligation to have disclosed defects corrected by the inspection station. He may have the necessary work done where he desires or he may do it himself. The inspection alone is all that is required, being approved or rejected. The owner or operator of the vehicle should always be informed if any parts, although still in passing condition, may be worn or become dangerous before the next inspection is required. Owner or operator may request all worn or replaced parts be returned to him. Foreign make, as well as American make motor vehicles, must comply with all the inspection requirements, including approved safety glass and lighting equipment. That being said, why would you make a statement that we were trying to “scam” you… when you can take your vehicle anywhere you wish to get repairs done? (Webster’s dictionary defines “scam” as: a fraudulent or deceptive act or operation ) We have NEVER done that to anyone. You went elsewhere to get the repairs done and had your vehicle inspected at another shop. All well and good… but slapping an inspection sticker on a vehicle without doing a thorough inspection can get an inspection station’s license revoked if they get caught. By the way, if the ABS light is on, there is probably a problem somewhere in the brake system. That IS an inspection item that needs to be addressed. (Think about being out on the highway and your brakes fail or you have a tire blowout. Who’s fault will it be? It won’t be ours.) And please do not make a derogatory remark about my Service Manager… I am quite sure she explained the whole inspection procedure to you in detail… she repeats it many times each and every day. She is a professional and has worked very hard for her exceptional reputation as well. One last thing: I am looking at your repair order dated 5-31-12. Your vehicle is 12 years old and you have over 116,000 miles on it. You were charged $11.00 for the inspection. The left column states WVI Reject and under that is a list of the items needing repair which is: tag light, left side high mount brake bulb, ABS light on, right wiper, 3 tires 195/70R14. A note says *RR tire very close!! (That means Right Rear). Under that I see an estimate for 4 new tires - $395.89. On the right side of the receipt it shows the sub-total of $11.00 plus .66 for tax. $11.66! You were told the TRUTH about your vehicle and charged a measly $11.66 and you decided you had the right to blast us on a public website and attempt to hurt our reputation? What you really need to do is come down to the shop and apologize to our employees for your nasty remarks. It’s a shame that our techs spend 30 to 40 minutes going over a customer’s vehicle front to back looking for any problems that could cause an accident (leading to injury or death!) and out of that $11.00 get a whopping $5.50 as payment for their time… and you have the audacity to badmouth them. Trust me when I say that we have hundreds of wonderful, loyal customers whom we are always happy to see and grateful for their business. Our employees give 120% whether it’s our Service Manager working on an estimate or our technicians repairing a vehicle. And finally, maybe it’s common practice wherever you came from to spew venom behind someone’s back, but that is not how it works here. Take into account that this whole mess in its entirety will be posted to my shop’s webpage for all to see, although I will NOT edit or delete any comment that comes from it… as you found it necessary to do to a customer of mine responding to your original review. (I printed a copy of that also.) Was that retaliation or embarrassment? Most sincerely, Kara Day
My rebuttal to your accusations seems to have disappeared again!! It's funny that you don't want anyone to see the truth so you delete it. How odd. Well, I will post it again so that everyone can enjoy it. My name is Kara Day and my husband, Jim, and I own J & K Precision Auto Care, LLC. Jim is an ASE Certified Master Auto Technician and has been working in the auto repair business for over 35 years in Jefferson County. He has lived in Jefferson County all his life (yes, we are locals). We opened our shop over 15 years ago. Our technicians are all ASE certified, including our Service Manager, who happens to be a married woman with 2 children. (I take offense to your remark about a woman going into a shop alone and being taken advantage of…. more than 50% of our customers are WOMEN, Bethany.) Jim has spent almost half of his life working 60-hour weeks to build and maintain the reputation he has gained of being a hard-working, honest, knowledgeable and sincere technician… and friend. I resent your accusations and libelous name-calling directed toward our shop and our employees. I will now address your original comments (that you have recently edited) but I did take time to print a copy of your original review (or “bashing session” as someone else called it… and I see you deleted that person’s comment as well). You claim that you were put on hold for ten minutes. That is absurd. We have two business lines at the shop. If someone is put on hold by our Service Manager (who may be on the other line with a customer) my husband or I will pick up the person on hold. We do not leave people on hold for any length of time. Period. Concerning the WV Inspection, we abide by the rules and regulations set forth by the West Virginia State Police. I refer you to this page for that information: http://www.wvsp.gov/trafficSafety/Pages/GeneralInspectionRequirements.aspx **Note to “thestickman” … Item 7 states, “When a vehicle is presented for annual inspection, the vehicle title, bill of origin, notarized bill of sale, valid certificate of registration, or valid temporary certificate will be compared to the vehicle identification number found on the vehicle. The inspector mechanic will also verify current insurance coverage. If these items are found to be proper, the appropriate information will be entered onto Form DPS-MVI-5 or DPS-MVI-5A (Approved Automobile Log Sheet or Approved Motorcycle/Trailer Log Sheet). The old approval sticker will be removed before further inspection will be made.” **That means that when the vehicle is pulled into the shop, removing the old sticker is the FIRST thing that is done before the actual inspection begins. **Mr. Stickman, you should not comment on something you know nothing about…. but that seems to be the norm on this website from what I have observed thus far. Next, you can review the Official Inspection Procedure here: http://www.wvsp.gov/trafficSafety/Pages/OfficialInspectionProcedure.aspx This explains what must be examined on the vehicle. It also states that “This is not an all inclusive list.” **(The entire detailed list issued by the WV State Police is posted on our wall in the customer waiting area.) Also see the first paragraph which states: NOTE: The owner of a vehicle is under no obligation to have disclosed defects corrected by the inspection station. He may have the necessary work done where he desires or he may do it himself. The inspection alone is all that is required, being approved or rejected. The owner or operator of the vehicle should always be informed if any parts, although still in passing condition, may be worn or become dangerous before the next inspection is required. Owner or operator may request all worn or replaced parts be returned to him. Foreign make, as well as American make motor vehicles, must comply with all the inspection requirements, including approved safety glass and lighting equipment. That being said, why would you make a statement that we were trying to “scam” you… when you can take your vehicle anywhere you wish to get repairs done? (Webster’s dictionary defines “scam” as: a fraudulent or deceptive act or operation ) We have NEVER done that to anyone. You went elsewhere to get the repairs done and had your vehicle inspected at another shop. All well and good… but slapping an inspection sticker on a vehicle without doing a thorough inspection can get an inspection station’s license revoked if they get caught. By the way, if the ABS light is on, there is probably a problem somewhere in the brake system. That IS an inspection item that needs to be addressed. (Think about being out on the highway and your brakes fail or you have a tire blowout. Who’s fault will it be? It won’t be ours.) And please do not make a derogatory remark about my Service Manager… I am quite sure she explained the whole inspection procedure to you in detail… she repeats it many times each and every day. She is a professional and has worked very hard for her exceptional reputation as well. One last thing: I am looking at your repair order dated 5-31-12. Your vehicle is 12 years old and you have over 116,000 miles on it. You were charged $11.00 for the inspection. The left column states WVI Reject and under that is a list of the items needing repair which is: tag light, left side high mount brake bulb, ABS light on, right wiper, 3 tires 195/70R14. A note says *RR tire very close!! (That means Right Rear). Under that I see an estimate for 4 new tires - $395.89. On the right side of the receipt it shows the sub-total of $11.00 plus .66 for tax. $11.66! You were told the TRUTH about your vehicle and charged a measly $11.66 and you decided you had the right to blast us on a public website and attempt to hurt our reputation? What you really need to do is come down to the shop and apologize to our employees for your nasty remarks. It’s a shame that our techs spend 30 to 40 minutes going over a customer’s vehicle front to back looking for any problems that could cause an accident (leading to injury or death!) and out of that $11.00 get a whopping $5.50 as payment for their time… and you have the audacity to badmouth them. Trust me when I say that we have hundreds of wonderful, loyal customers whom we are always happy to see and grateful for their business. Our employees give 120% whether it’s our Service Manager working on an estimate or our technicians repairing a vehicle. And finally, maybe it’s common practice wherever you came from to spew venom behind someone’s back, but that is not how it works here. Take into account that this whole mess in its entirety will be posted to my shop’s webpage for all to see, although I will NOT edit or delete any comment that comes from it… as you found it necessary to do to a customer of mine responding to your original review. (I printed a copy of that also.) Was that retaliation or embarrassment? Most sincerely, Kara Day
My rebuttal to your accusations seems to have disappeared again!! It's funny that you don't want anyone to see the truth so you delete it. How odd. Well, I will post it again so that everyone can enjoy it. My name is Kara Day and my husband, Jim, and I own J & K Precision Auto Care, LLC. Jim is an ASE Certified Master Auto Technician and has been working in the auto repair business for over 35 years in Jefferson County. He has lived in Jefferson County all his life (yes, we are locals). We opened our shop over 15 years ago. Our technicians are all ASE certified, including our Service Manager, who happens to be a married woman with 2 children. (I take offense to your remark about a woman going into a shop alone and being taken advantage of…. more than 50% of our customers are WOMEN, Bethany.) Jim has spent almost half of his life working 60-hour weeks to build and maintain the reputation he has gained of being a hard-working, honest, knowledgeable and sincere technician… and friend. I resent your accusations and libelous name-calling directed toward our shop and our employees. I will now address your original comments (that you have recently edited) but I did take time to print a copy of your original review (or “bashing session” as someone else called it… and I see you deleted that person’s comment as well). You claim that you were put on hold for ten minutes. That is absurd. We have two business lines at the shop. If someone is put on hold by our Service Manager (who may be on the other line with a customer) my husband or I will pick up the person on hold. We do not leave people on hold for any length of time. Period. Concerning the WV Inspection, we abide by the rules and regulations set forth by the West Virginia State Police. I refer you to this page for that information: http://www.wvsp.gov/trafficSafety/Pages/GeneralInspectionRequirements.aspx **Note to “thestickman” … Item 7 states, “When a vehicle is presented for annual inspection, the vehicle title, bill of origin, notarized bill of sale, valid certificate of registration, or valid temporary certificate will be compared to the vehicle identification number found on the vehicle. The inspector mechanic will also verify current insurance coverage. If these items are found to be proper, the appropriate information will be entered onto Form DPS-MVI-5 or DPS-MVI-5A (Approved Automobile Log Sheet or Approved Motorcycle/Trailer Log Sheet). The old approval sticker will be removed before further inspection will be made.” **That means that when the vehicle is pulled into the shop, removing the old sticker is the FIRST thing that is done before the actual inspection begins. **Mr. Stickman, you should not comment on something you know nothing about…. but that seems to be the norm on this website from what I have observed thus far. Next, you can review the Official Inspection Procedure here: http://www.wvsp.gov/trafficSafety/Pages/OfficialInspectionProcedure.aspx This explains what must be examined on the vehicle. It also states that “This is not an all inclusive list.” **(The entire detailed list issued by the WV State Police is posted on our wall in the customer waiting area.) Also see the first paragraph which states: NOTE: The owner of a vehicle is under no obligation to have disclosed defects corrected by the inspection station. He may have the necessary work done where he desires or he may do it himself. The inspection alone is all that is required, being approved or rejected. The owner or operator of the vehicle should always be informed if any parts, although still in passing condition, may be worn or become dangerous before the next inspection is required. Owner or operator may request all worn or replaced parts be returned to him. Foreign make, as well as American make motor vehicles, must comply with all the inspection requirements, including approved safety glass and lighting equipment. That being said, why would you make a statement that we were trying to “scam” you… when you can take your vehicle anywhere you wish to get repairs done? (Webster’s dictionary defines “scam” as: a fraudulent or deceptive act or operation ) We have NEVER done that to anyone. You went elsewhere to get the repairs done and had your vehicle inspected at another shop. All well and good… but slapping an inspection sticker on a vehicle without doing a thorough inspection can get an inspection station’s license revoked if they get caught. By the way, if the ABS light is on, there is probably a problem somewhere in the brake system. That IS an inspection item that needs to be addressed. (Think about being out on the highway and your brakes fail or you have a tire blowout. Who’s fault will it be? It won’t be ours.) And please do not make a derogatory remark about my Service Manager… I am quite sure she explained the whole inspection procedure to you in detail… she repeats it many times each and every day. She is a professional and has worked very hard for her exceptional reputation as well. One last thing: I am looking at your repair order dated 5-31-12. Your vehicle is 12 years old and you have over 116,000 miles on it. You were charged $11.00 for the inspection. The left column states WVI Reject and under that is a list of the items needing repair which is: tag light, left side high mount brake bulb, ABS light on, right wiper, 3 tires 195/70R14. A note says *RR tire very close!! (That means Right Rear). Under that I see an estimate for 4 new tires - $395.89. On the right side of the receipt it shows the sub-total of $11.00 plus .66 for tax. $11.66! You were told the TRUTH about your vehicle and charged a measly $11.66 and you decided you had the right to blast us on a public website and attempt to hurt our reputation? What you really need to do is come down to the shop and apologize to our employees for your nasty remarks. It’s a shame that our techs spend 30 to 40 minutes going over a customer’s vehicle front to back looking for any problems that could cause an accident (leading to injury or death!) and out of that $11.00 get a whopping $5.50 as payment for their time… and you have the audacity to badmouth them. Trust me when I say that we have hundreds of wonderful, loyal customers whom we are always happy to see and grateful for their business. Our employees give 120% whether it’s our Service Manager working on an estimate or our technicians repairing a vehicle. And finally, maybe it’s common practice wherever you came from to spew venom behind someone’s back, but that is not how it works here. Take into account that this whole mess in its entirety will be posted to my shop’s webpage for all to see, although I will NOT edit or delete any comment that comes from it… as you found it necessary to do to a customer of mine responding to your original review. (I printed a copy of that also.) Was that retaliation or embarrassment? Most sincerely, Kara Day
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